FAQ's

Please give us approximately 24-48 hours to process your order. You will receive an order confirmation that will include your tracking information. For questions, please do not hesitate to reach out to us.

You will receive a confirmation email that includes the tracking number once the package has shipped.

We offer a variety of choices from both USPS and UPS (Please don't forget to include the processing time in your expected time of arrival).

We try to fill orders and get them shipped as soon as we possibly can so unfortunately, we cannot make changes once an order has been placed.

For Motus Studio items, these are custom and because of the longer lead times, we will order material as soon as an order is received, there is a very small window of time to change an order.

If you prefer, you can make an appointment for pick-up to eliminate the shipping cost. (We do not accept drop-ins. Pick-ups are by appointment only.)

For all Motus Frame items, The packaging fee (see below) will still be charged to make sure your purchase is protected during transport. If you would like to choose this option, please CONTACT US BEFORE placing your order.

*Because of the high quality of our frames we want to make sure that they get to you safe and in perfect condition. For this reason, they are packaged in high quality art containers that can range from $100-$220 (depends on size of frame) in addition to the shipping.

We are a small, family owned business who loves adventure and outdoor active lifestyles.