Tippet Reloading Arbor

Please give us approximately 24-48 hours to process your order.

You will receive a confirmation email that includes the tracking number once the package has shipped.

We have a 15-day return policy on non-custom orders, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@FreeMotus.com. Please note that returns will need to be sent to the following address: 5698 W Dannon Way; Suite #2  West Jordan, Utah 84081

If your return is accepted, we’ll send you a return RMA#, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

***PLEASE NOTE: ITEMS IN THE 'FRAME COLLECTION' AND 'FRAMED ARTWORK COLLECTION' (ALL FREE MOTUS STUDIO ITEMS) ARE MADE TO ORDER SO THEY ARE NON-REFUNDABLE AND CONSIDERED CUSTOM.

You can always contact us for any return question at info@FreeMotus.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as Free Motus Studio items, special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at info@FreeMotus.com.

We offer a variety of choices from both USPS and UPS (Please don't forget to include the processing time in your expected time of arrival).

We try to fill orders and get them shipped as soon as we possibly can so unfortunately, we cannot make changes once an order has been placed.

If you are local here in Utah, feel free to reach out and we can try to accommodate. contact us Please note - arrangements will need to be made BEFORE you place your order. Once your order is placed, it is too late for a pick-up.

We are a small, family owned business who loves adventure and outdoor active lifestyles.